There are more services, features, advantages and benefits open to TAP Account holders. After login we offer a wide range of options and offers that are personalized to your preferences, which you can access easily online from anywhere through your mobile device.
These are just some of the wide range of benefits and advantages available by signing up for a TAP Account:
You can edit your profile data, indicate your preferences, manage what communications you want to receive by e-mail, text message or Push notification, manage your reservations and, with your consent, allow personalization of the offers we make available to you, as well as benefit from a faster and more agile selection and reservation process.
In this section of your profile you can manage what communications you wish to receive from TAP Air Portugal.
This allows you to subscribe or unsubscribe at any time to any of the newsletters sent to your e-mail as well as any Push notifications or text messages.
By subscribing to TAP Air Portugal communications you accept our Newsletters Subscription Terms and Conditions.
So that TAP Air Portugal can offer you content, campaigns or promotions that you will be interested in, you can select the topics you prefer in your Client Area, which will ensure the offers we present to you as you browse our website are more personalized.
After logging into your TAP Account and using your reservation code you will have access to a summary of all the reservations that have been made with your profile, which you can then manage quickly and easily.
You can also access a general list of all flights booked online, via a mobile device or at your travel agency, and you can associate new reservations, or those made prior to opening a TAP Account, to your reservations list at any time. The Client is wholly responsible for associating reservations, which assumes the prior authorization of the person who made the reservation if it is not the account holder.
Something unexpected came up? Your plans have changed? If the rules of your fare allow it and a condition is that immediate payment is made, you may use this feature to change your reservation. This feature is available 24 hours a day at www.ellerypr.com, in the Client Area of your TAP Account or through our apps on any mobile device.
Quicker and simplified reservation process
We have made the reservation process faster and simpler by automatically filling in your details and by offering personalized promotions based on your preferences and profile.
By carrying out transactions on TAP Air Portugal websites, the User agrees to use the reservation area only for reservations or legitimate purchases for themselves or third parties, providing they have authorization or the legal right to do so.
The use of a credit or debit card implies that the User is the holder and is legally old enough to use it. The use of a credit or debit card by someone who is not the cardholder implies that the User has obtained the cardholder’s permission. The credit or debit card holder is always responsible for ensuring payment of charges made using their card.
The User must not interfere in any way with the operation or functioning of the reservation area, or of any other area available via TAP Air Portugal websites.
The User furthermore agrees to comply with the terms and conditions, and is responsible for all expenses, commissions, taxes, and other costs that may arise from using TAP Air Portugal websites and/or its systems and reservation and purchasing areas.
Reserving additional services
At any time, you may add additional and complementary reservations of services to your flight reservation, for example hotel accommodation, car rental, among others. (See here for all available services). You may also directly add hotel accommodation or car rental.
Cancellations, Refunds, and Invoices
Have your travel plans changed? With the online refund feature you can cancel your reservation up to 24 hours prior to departure and request a refund of your ticket price. The option will be available if your fare allows flexible and available reservation changes. Depending on the conditions of the fare, you can then file a refund request.
Seat selection and reservation
TAP Air Portugal makes it possible for you to reserve your seat in advance, either before traveling or during check-in. You can choose your seat directly while reserving your flight or at any time afterwards by accessing your TAP Account or when checking-in online.
Reserve Special Meals
A varied selection of special meals is available on TAP Air Portugal operated flights for passengers with special dietary requirements or preferences.