TAP Account Holder Terms and Conditions

The TAP Account, managed by the airline TAP Air Portugal, is an online service for TAP Air Portugal Clients and Users. It consists of the provision of a series of services, features, offers, and promotions to Clients and Users who, through their Client Area, can use and access them within a personalized context.
 
Any changes to TAP Air Portugal brands will not affect contracts previously made with natural persons or corporate bodies.
 
There is no cost to open a TAP Account.
 
TAP Account sign up offers Clients and Users the ability to access, via a login, a Client Area where they can find personalized information and features. In this way they have access to a range of content and utilities that simplify access to and interaction with our services and products and management of TAP reservations.
 
TAP Accounts can be opened at www.ellerypr.com or through our iOS and Android apps.

There are more services, features, advantages and benefits open to TAP Account holders. After login we offer a wide range of options and offers that are personalized to your preferences, which you can access easily online from anywhere through your mobile device.
 
These are just some of the wide range of benefits and advantages available by signing up for a TAP Account:
 
Profile Management
 
You can edit your profile data, indicate your preferences, manage what communications you want to receive by e-mail, text message or Push notification, manage your reservations and, with your consent, allow personalization of the offers we make available to you, as well as benefit from a faster and more agile selection and reservation process.
 
Manage privacy

In this section of your profile you can manage what communications you wish to receive from TAP Air Portugal.

This allows you to subscribe or unsubscribe at any time to any of the newsletters sent to your e-mail as well as any Push notifications or text messages.

By subscribing to TAP Air Portugal communications you accept our Newsletters Subscription Terms and Conditions.

Preferences Management
 
So that TAP Air Portugal can offer you content, campaigns or promotions that you will be interested in, you can select the topics you prefer in your Client Area, which will ensure the offers we present to you as you browse our website are more personalized.
 
Reservation Management
 
After logging into your TAP Account and using your reservation code you will have access to a summary of all the reservations that have been made with your profile, which you can then manage quickly and easily.
 
You can also access a general list of all flights booked online, via a mobile device or at your travel agency, and you can associate new reservations, or those made prior to opening a TAP Account, to your reservations list at any time. The Client is wholly responsible for associating reservations, which assumes the prior authorization of the person who made the reservation if it is not the account holder.
 
Change Reservation
 
Something unexpected came up? Your plans have changed? If the rules of your fare allow it and a condition is that immediate payment is made, you may use this feature to change your reservation. This feature is available 24 hours a day at www.ellerypr.com, in the Client Area of your TAP Account or through our apps on any mobile device.
 
Quicker and simplified reservation process
 
We have made the reservation process faster and simpler by automatically filling in your details and by offering personalized promotions based on your preferences and profile.
 
By carrying out transactions on TAP Air Portugal websites, the User agrees to use the reservation area only for reservations or legitimate purchases for themselves or third parties, providing they have authorization or the legal right to do so.
 
The use of a credit or debit card implies that the User is the holder and is legally old enough to use it. The use of a credit or debit card by someone who is not the cardholder implies that the User has obtained the cardholder’s permission. The credit or debit card holder is always responsible for ensuring payment of charges made using their card.
 
The User must not interfere in any way with the operation or functioning of the reservation area, or of any other area available via TAP Air Portugal websites.
 
The User furthermore agrees to comply with the terms and conditions, and is responsible for all expenses, commissions, taxes, and other costs that may arise from using TAP Air Portugal websites and/or its systems and reservation and purchasing areas.
 
Reserving additional services
 
At any time, you may add additional and complementary reservations of services to your flight reservation, for example hotel accommodation, car rental, among others. (See here for all available services). You may also directly add hotel accommodation or car rental. 
 
Cancellations, Refunds, and Invoices
 
Have your travel plans changed? With the online refund feature you can cancel your reservation up to 24 hours prior to departure and request a refund of your ticket price. The option will be available if your fare allows flexible and available reservation changes. Depending on the conditions of the fare, you can then file a refund request.
 
Seat selection and reservation
 
TAP Air Portugal makes it possible for you to reserve your seat in advance, either before traveling or during check-in. You can choose your seat directly while reserving your flight or at any time afterwards by accessing your TAP Account or when checking-in online.
 
Reserve Special Meals
 
A varied selection of special meals is available on TAP Air Portugal operated flights for passengers with special dietary requirements or preferences.

Signing up to and using a TAP Account means that the Client’s personal data will be made available. This includes identification and contact details, data on reservations, and purchases made through the TAP Store.
 
Personal data will be processed by TAP, as the responsible entity, to managing TAP Accounts. All data classed as mandatory during the registration process are required for management of the TAP Account.
 
With your permission, TAP may also use the data it has access to in order to define the Client profile to send you ads, campaigns, and promotions that are adjusted to your interests and preferences, as well as personalized notifications and alerts resulting from the analysis of your profile and purchase history.
 
TAP may also, with the Client’s permission, send marketing communications about TAP products and services.
 
Personal data will be retained by TAP for as long as the Client holds an active TAP Account.
 
When you become a TAP Account holder, TAP provides your personal data to subcontractors (including those who manage the TAP Store platform) for the purposes mentioned, in accordance with agreements entered into with them, as well as to other competent entities according to the law. 

The entities subcontracted by TAP may be located in countries that do not guarantee, in the terms of the law, an adequate level of protection. In such cases, TAP ensures it adopts the legal and contractual measures required to guarantee the protection and confidentiality of personal data. The Client may obtain additional information about the measures adopted in points 11 and 12 of our Privacy Policy.
 
Under the terms of the law the Client can request access to any personal information at any time, and it may correct, delete or limit its treatment, the portability of the data¹, or refuse permission for it to be processed, directly through the Client Area. 
  
The Client may use the above mentioned means to withdraw consent for the processing of its data. However, this does not invalidate any processing by TAP up to that date and based on the consent previously provided.
 
Without prejudice to any other administrative or judicial remedy, the Client has the right to file a complaint to the competent supervisory authority in accordance with the law, should it consider that its data is not being processed in a legitimate manner, in accordance with the terms outlined above.
 
For more information about how TAP processes data, the Client should consult our Privacy Policy. You can also contact the Data Protection Officer, completing the ‘Exercise of Rights under the General Data Protection Regulations’ (PDF 0.1MB) and email it to dpo@tap.pt. Please follow the instructions here (PDF 0.1MB) if you have questions about completing this form.


¹ The right to portability is limited to the right of the data subject to receive the personal data relating to them and which it has provided to a data controller for processing (in this case TAP), in a structured format that is up to date and automatically read. That right is also limited to the right to transmit such data to another data controller without the controller to whom the personal data had been supplied being able to prevent it. Where technically possible, the data subject also has the right to have its data transferred directly between the data controllers. 

You can join the Victoria Program through your TAP Account. Should you choose to do so, the TAP Account credentials are the only ones required to access all TAP Miles&Go Program features. View the TAP Miles&Go Program Terms and Conditions.