Hearing impaired passengers
This service is available from Monday to Sunday, from 8h/8AM to 24h/12PM (WET), continental Portugal time.
How is the assistance provided?
If you are a TAP/Star Alliance Gold member or are traveling in Business Class, use our check-in services in the Premium area.
3 h / 90 min Before departure For intercontinental flights
2 h / 90 min Before departure For European flights
How to reserve?
Legislation for Passengers with Disabilities
TAP complies with US regulations preventing discrimination on the basis of disability on all its flights to and from the United States.
A copy of this document is available for consultation at the TAP counters in Lisbon, Porto, Newark and Miami airports.
You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:
- By telephone
- If you are in the United States, call the toll-free helpline for disabled passengers: 1-800- 778-4838 (voice) or 1-800- 455-9880 (TTY)
- By telephone
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366- 0511 (TTY)
- By visiting the website
Aviation Consumer Protection Division (PDF, 0.1MB, EN) - DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basics of Disability in Air Travel; Final Rule"
- By writing to
Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA